Corporate Culture

How we work sets us apart. We encourage hands-on innovation, involving those closest to a project in decision making. Teams organize around opportunities and leaders emerge.

Our founders, Mike Andrews and John Rummery created a flat lattice organization. There are neither chains of command nor pre-determined channels of communication. Instead, we communicate directly with each other and are accountable to fellow members of our multi-disciplined teams.

How does all this happen? Associates, not employees, are hired for general work areas. With the guidance of the principals and a growing understanding of opportunities and team objectives, associates commit to projects that match their skills.
All of this takes place in an environment that combines freedom with cooperation and autonomy with synergy.

Everyone can quickly earn the credibility to define and drive projects. The principals help associates chart a course in the organization that will offer personal fulfilment while maximizing their contribution to our customers and the enterprise.

Leaders emerge naturally by demonstrating special knowledge, skill, or experience that advances the business objective.

The team at One Vacation Club adhere to four basic guiding principles:

• Fairness to each other and everyone with whom we come in contact.
• Freedom to encourage, help, and allow others to grow in knowledge, skill, and scope of responsibility.
• The ability to make one's own commitments and keep them.
• Consult with colleagues before undertaking actions that could impact the reputation of the company.

Corporate Culture / Customer Expecations / Loyalty & Rewards